Here are some of the most frequently asked questions. If you need further assistance please call or email.
A clinical psychologist is an allied health professional who has completed six to seven years of training at university, including a postgraduate Masters or Doctoral degree in clinical psychology assessment and treatment. They have been endorsed by the Psychology Board of Australia as having higher level postgraduate qualifications and training in clinical psychology assessment and treatment of mental disorders.
A registered psychologist has completed a four-year Honours degree in Psychology, followed by 2 years of supervised psychological treatment experience. They are recognised as general psychologists by the Psychology Board of Australia.
All of our clinicians are registered with the Australian Health Practitioner Regulation Agency.
A Medicare rebate may be available for psychiatry teleconsultations for people livingin rural or remote areas. You can call Medicare on 132 011 to find out if you live in a Medicare-approved area to be able to claim the rebate.
If you are not eligible for the rebate, your private health fund might offer a rebate. Check with your health fund to clarify.
Fees & Billing
You may wish to speak to your GP about other treatment options if you require a service that has no out of pocket costs.
Our clinicians do not participate in the ATAPS program or accept Workcover, CTP, or DVA referrals.
Each clinician at Mindcare operates as an independent private practitioner, hence they each set their own fees with reference to the fees recommended by their professional organisations.
Please check our Clinicians page for a list of each clinician’s fees.
Please note that full payment is required on the day of consultation. If someone other than the patient is paying for the appointment, a credit card authority form must be filled out by the payer so that payment can be processed on the day.
Our staff are able to send claims electronically through to Medicare after you have paid your account so that the Medicare rebate can be debited promptly into your bank account (provided that you have registered your bank details with Medicare).
If you do not want Medicare to have a record of your attendance at a psychiatrist or psychologist, you do not care about receiving a Medicare rebate, or you are not eligible for a Medicare rebate (overseas visitors), you do not need a referral. A valid referral is essential if you want to claim a Medicare rebate.
For more information, please visit the Department of Human Services website.
Referrals to psychologists: Referrals to psychologists may be obtained from either a GP or a psychiatrist. Referrals from a GP are known as a Mental Health Care Plan referral, whereas referrals from a psychiatrist are known as a Referral for CBT under the Better Access Initiative. For both types of referrals, a review will be required after a specified number of sessions (usually 6) and after every subsequent 4-6 sessions after that. You can only receive a maximum of 10 Medicare-rebated psychology sessions per calendar year regardless of how many referrals you obtain.
Referrals to psychologists: A referral from a GP expires when all the sessions have been used up (a maximum of six sessions per referral). However, all sessions must be used within two years. A referral from a psychiatrist is valid until all specified sessions on the referral have been used up.