Here are some of the most frequently asked questions. If you need further assistance please call or email.
A clinical psychologist is an allied health professional who has completed six to seven years of training at university, including a postgraduate Masters or Doctoral degree in clinical psychology assessment and treatment. They have been endorsed by the Psychology Board of Australia as having higher level postgraduate qualifications and training in clinical psychology assessment and treatment of mental disorders.
A registered psychologist has completed a four-year Honours degree in Psychology, followed by 2 years of supervised psychological treatment experience. They are recognised as general psychologists by the Psychology Board of Australia.
All of our clinicians are registered with the Australian Health Practitioner Regulation Agency.
Medicare is now allowing rebates for telehealth (video) and telephone consultations to help reduce the risk of community transmission of COVID-19 for the period 13 March 2020 – 30 September 2020 inclusive.
This means that during this time, you are able to have your initial assessment conducted via video and follow-ups conducted via video or telephone without requiring a face-to-face appointment.
If you do not want Medicare to have a record of your attendance at a psychiatrist or psychologist, you do not care about receiving a Medicare rebate, or you are not eligible for a Medicare rebate (overseas visitors), you do not need a referral. A valid referral is essential if you want to claim a Medicare rebate.
For more information, please visit the Department of Human Services website.
Referrals to psychologists: Referrals to psychologists may be obtained from either a GP, a psychiatrist or paediatrician. Referrals from a GP are known as a Mental Health Care Plan referral, whereas referrals from a psychiatrist or paediatrician are known as a Referral for CBT under the Better Access Initiative. For both types of referrals, a review will be required after a specified number of sessions (usually 6) and after every subsequent 4-6 sessions after that. You can only receive a maximum of 10 Medicare-rebated psychology sessions per calendar year regardless of how many referrals you obtain.
Referrals to psychologists: A referral from a GP expires when all the sessions have been used up (a maximum of six sessions per referral). However, all sessions must be used within two years. A referral from a psychiatrist is valid until all specified sessions on the referral have been used up.